Use Cases

Contract Creation Management Workflow

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EVIDENCE is proposed as a Service Level Management (SLM) platform, which effectively supports this business model. In the EVIDENCE catalog, the KPIs relating to a set of products/services to be provided to customers can be defined. When a customer subscribes to an offer, a contract is created and assigned the corresponding KPI that measures the quality of the service.

In the contract execution phase it is important to ensure that the services provided by the suppliers are in line with what was defined in the contract phase, checking compliance with the agreed SLAs. It is therefore necessary to implement a Contract Performance Management process that is able to manage the following elements…

Contract Performance Management Workflow

Service Delivery: SLA / KPI Management

In the case of companies organized with a Service Delivery model that provides a catalog of Services to be provided to customers (internal or external), EVIDENCE proposes itself as a Service Level Management (SLM) / KPI Management platform that supports their operating model.

This functionality is of interest to companies that are organized to provide Services included in a catalog of predefined Contracts that are activated at the request of customers. The catalog contains Contract Templates, which may differ in the type of Services or SLAs. A typical example is that of contracts that guarantee different levels of service (Bronze, Silver, Gold) depending on what the client opts for.

Contract Catalog Management

Industries

 

Communication

EVIDENCE is proposed as a Service Level Management (SLM) platform, which effectively supports this business model. In the EVIDENCE catalog, the KPIs relating to a set of products/services to be provided to customers can be defined.

When a customer subscribes to an offer, a contract is created and assigned the corresponding KPI that measures the quality of the service.
In this scenario, the Provider can document the quality of the services provided and implement an SLM process shared with the customer, which helps to improve the customer experience.
It is also possible to implement the management of the economic impact caused by any degradation of the performance of the services purchased. If the expected SLA target is not reached, the economic penalties defined at the contractual level are automatically calculated.

 
EVIDENCE provides manufacturers in this market with the possibility of implementing Digital Transformation projects that make the Contract Management process completely Digital. From the design of the contract with a supplier, to its execution and quality measurement, everything is modeled within EVIDENCE which becomes the reference platform for the Contract Lifecycle Management process.

Consumer Package Goods

EVIDENCE allows, through summary views (dashboard), to manage the life cycle of contracts and evaluate the performance of the entire supply chain, in order to ensure compliance with quality parameters.
 

Pharma

The validation of the systems in GAMP5 is divided into phases (Concept, Project, Operation). Each of these phases is located within a structured process that in subsequent steps allows you to validate the system and make it suitable for production.

EVIDENCE is the reference platform for the quality control of GAMP5 processes: it measures and documents the general performance of each process, through KPIs that characterize the quality of the system subject to validation and compliance with the requirements and regulatory aspects, and provides a executive view of how the GAMP5 standard is implemented at company level.
 
EVIDENCE responds to needs with a solution that covers the entire Contract Lifecycle Management process, from contract design, through the execution phase, to life cycle management Financial Services / Products are included in a catalog of Contracts that are activated upon customer request.

Finance

The catalog contains templates of contracts, which may differ for the type of Services or SLA.
Starting from the contract template, a graphic workflow is triggered that guides the customer through the various steps: contract activation, contract execution phase management, Contract Performance Management phase (measurement of contract compliance with respect to contractual parameters), administration of the contract with life cycle management (contracts can be revised and modified with the issue of new versions).